Customer Success Team Indirect (Account Manager)

Customer Success Team Indirect (Account Manager)

Sales / Indirect Customer Success Biomedical Campus, Knowledge Tower LT.6, zona 1,2,3,5, Kavling Digital Hub, Jalan Damai Foresta, 15345 Sampora, Cisauk, Tangerang BT, Indonésie

About Us

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 60+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with prices 3x more affordable than other conventional competitors (such as SAP and Microsoft), Odoo effortlessly becomes the preferred choice for entrepreneurs across Indonesia!

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Start a career with us.  We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

Responsibilities

You'll be managing accounts for our Customer Success Team Indirect (CSTI); responsible for our existing partner's   customer subscription renewals, retention & satisfaction. You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are resellers ('Official Partners') of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

Expected Join Month : May / June 2025!

Your responsibilities include...

• Contacting and developing resellers of Odoo
• Acting as the key interface between the customer and all relevant divisions
• Build long term relationships with Odoo partners (growth)
• Excel in transversal sales & product demonstration
• Main focus is 80% on sales (renewals & up-sell opportunities)

MUST HAVE

NICE TO HAVE

VALUES

Job Complexity : Personal Evolution :

Variability of the Job :

Technical complexity

Overachieving Possibilities :

Team / Company Size :

Avg Deal Size :

1-50 Users

Sales Cycle : 1.5 months

Company Growth : 75% YoY

Company Maturity : Profitable

Need More Info?

Time off

13 days of annual leave

Sponsored Events

Happy hour, team buildings, activities, company dinners

Bonuses

Sales commissions paid on quarterly basis, holiday allowance (THR)

Eat & Drink

Coffee, tea, fruit and snacks provided

Company Culture

Young, dynamic and international environment

Great Location

BSD Green Office Park, BSD

Work-life Balance

Flexible working hours

Insurance Benefit

Continually-improved insurance coverage provided