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E-commerce Support Associate (Remote)
TalentPop AppWorkFromHome, Jawa Tengah, Indonesia14 days ago
Job descriptionA minimum of 1 year of experience in a remote customer support role, ideally within e-commerce. Strong written and verbal communication skills. Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage. A high degree of empathy, patience, and attention to detail. Competitive salary with annual performance-based raises. Paid time off and bonuses. Comprehensive health and dental coverage or a monthly health stipend. Flexible, fully remote work. A supportive team culture with opportunities for professional growth. Your own computer or laptop (i5 processor or equivalent). A reliable, high-speed internet connection (minimum 15 Mbps up / down).
About TalentPop
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As an e-commerce support associate, you'll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude.
- Handle all customer communication through various channels (email, chat, phone).
- Answer questions and resolve issues ranging from order tracking to product returns.
- Efficiently manage customer support tickets and maintain clear records.
- Stay up-to-date on new products and policies to deliver a consistent experience.
What You Bring
Our Benefits
Remote Setup
When applying, use application code : CS
Ready to join us? If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
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Support • WorkFromHome, Jawa Tengah, Indonesia
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