Crypto-Native UX Researcher (Remote - Jakarta, Indonesia)

At Token Metrics, we’re revolutionizing crypto investing by providing data-driven insights, analytics, and tools to empower traders, investors, and enthusiasts. Our mission is to make the complex world of blockchain accessible and actionable for all. We’re seeking a UX Researcher who’s passionate about crafting seamless user experiences and deeply embedded in the crypto ecosystem to help us build products that transform how people navigate the crypto markets.

Key Responsibilities :

• Design and conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders.
• Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement.
• Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights.
• Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful.
• Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space.
• Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development.
• Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform.
• Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights.
• Collaborate with product teams to iterating on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing.

Qualifications :

Be part of a team that’s shaping the future of crypto investing. Work remotely with a global, crypto-savvy crew, and make a direct impact on a platform trusted by thousands of users. If you’re ready to blend your UX expertise with your love for blockchain, we want to hear from you

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