Guest Service Manager | AYANA Komodo

AYANA Komodo is seeking a professional and guest-focused Guest Services Manager to oversee the day-to-day operations of the Guest Services department, including hotel transportation and airport services. This leadership role is responsible for ensuring seamless guest arrival and departure experiences, maintaining operational standards, and driving team performance. The ideal candidate is service-driven, detail-oriented, and experienced in managing high-touch guest service operations in a hospitality environment.

Responsibilities :

• Lead, train, and supervise the Guest Services team across shifts, ensuring consistent service quality, adherence to standards, and alignment with hotel policies and procedures.
• Oversee hotel transportation services, including shuttle operations, airport assistance, and vehicle scheduling, while upholding safety, timeliness, and guest satisfaction.
• Conduct daily walkthroughs of guest service areas, monitor staff performance, respond to guest feedback, and implement corrective actions where needed.
• Coordinate with other departments (Front Office, Housekeeping, Security) to manage group arrivals, VIP guests, and special requests, ensuring seamless interdepartmental communication.
• Manage departmental schedules, budgets, training initiatives, and procurement of supplies; actively participate in guest complaint resolution, sustainability efforts, and emergency procedures.

Requirements