Director of Operations

Direct message the job poster from ALEXIS LAUREN

ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless.

Overview

The Director of Operations is a strategic, hands‑on leader responsible for operational integrity across ALEXIS LAUREN’s Miami locations, superior client experience, and scalable systems across our franchise extensions. This role requires a problem‑solver with exceptional attention to detail, strong people leadership, and a luxury hospitality mindset. This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships.

Responsibilities

• Operations & Facility Management
• Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards.
• Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services.
• Manage inventory processes for retail and consumables : restocking, monthly audits, reconciliation, and reorder management.
• Submit, track, and close purchase orders and invoices accurately and on time.
• Package and ship retail orders; oversee retail fulfillment and online order accuracy.
• Submit orders for retail and operational supplies; ensure timely PO closure.
• Restock inventory and consumables.
• Monitor schedule accuracy, booking slots / efficiency, and client invoice correctness.
• Manage main account inbox and CRM oversight.
• Update quarterly staff schedules and confirm vacation / time‑off requests.
• Client Experience
• Own the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up.
• Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM).
• Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications.
• Proactively recommend and implement service enhancements that elevate client experience.
• Must be able to recruit, hire, and train new employees.
• Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales.
• Training and SOPs
• Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices.
• Develop and update SOPs and training materials to support corporate and franchise operations.
• Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention.
• Reporting and Metrics
• Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership.
• Check and validate time clock entries for payroll weekly (including tracking system for leads).
• Prepare and distribute quarterly operations expense tracking reports.
• Maintain accurate documentation for compliance, audits, and franchise reporting needs.

Qualifications

What We Offer

How to Apply

Send resume, cover letter, and references to with the subject : Director of Operations.

ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.

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