Ocean Gateway Manager, Indonesia

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity :

The role of Ocean Gateway Manager, Indonesia is a critical part of Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your direct stakeholders are the partners within your region, account management, customs teams, ocean carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the future operational model at Flexport allowing us to effectively scale to achieve our mission of making global trade easier for everyone

This position is designed to build and manage the new model of operations at Flexport while strategically leading your team through the complex world of logistics. You will work cross-functionally to navigate ambiguous challenges and establish a world-class operating team designed to catapult Flexport to realizing its mission. At this stage in Flexport's journey, we are looking for best-in-class leadership that can articulate a clear vision and excite teams to execute it day in and day out.

Tactical Responsibilities :

As Ocean Gateway Manager, you are an expert in executing the end-to-end movement of shipments within a regional network including Ocean FCL and LCL for imports and exports.

• You will be responsible for building the operational performance framework, process and tools to manage our partner performance in the Indonesia market according to our company’s business needs.
• You are the primary relationship manager for internal and external stakeholders in your gateway including partners, ocean carriers, trucking providers, account management, Ocean Procurement / Allocation & Yield and Regional Ocean Management
• You will hire, coach and develop a team of two (senior) associates responsible for the end-to-end movement of Ocean FCL and LCL shipments within the gateway.
• You will design operational processes and infrastructure to ensure Flexport executes quality service delivery on-time, efficiently, cost-effectively and most importantly creates a world-class customer experience.
• You will personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team. This includes preparing enablement resources for internal teams to sell Indonesia export and import.
• You will proactively drive operational improvements and quality consistency with assigned partners leveraging global performance metrics, targets and dashboards.
• You will guard the “front line” in ensuring the highest standard of Flexport quality : designing the right processes and metrics for shipments to move “on-time” and exceptions resolved quickly and appropriately. You will be accountable for meeting internal KPIs and SLAs that demonstrate quality delivery.
• You will act as a trusted advisor and coach to the partners; continuously identify gaps and develop solutions focused on process standardization for both the Ocean Gateway team and partners. You will ensure partners receive relevant training and enablement at all times.

Adaptive Responsibilities :

What you will need :

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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