Chief Digital Officer for E-commerce - Jakarta Based

Job Description

As Chief of Digital, you will report directly to the CEO, and you will be managing a team of multi-generational members. Your main responsibilities will include :

• Developing, implementing the digital strategies to ensure that the new e-commerce unit will be a key driver for the business growth.
• Leading the digital team to ensure high performance and productivity.
• Overseeing the customer journey and digital marketing initiatives in order to achieve profitability.
• Monitoring, evaluating and improving the online customer experience.
• Analysing the e-commerce trends and staying up-to-date with industry developments.
• Managing relationships with external e-commerce partners and suppliers.
• Ensuring the highest levels of customer service are maintained across all digital platforms.
• Driving and staying abreast of trends and innovation in e-commerce channel to stay ahead in the competitive retail market.
• Developing and executing a comprehensive digital strategy aligned with business goals.
• Overseeing the design, development, and optimization of websites and mobile platforms.
• Ensuring compliance with digital data privacy and security standards.
• Defining and owning the end-to-end product strategy and roadmap for the company's e-commerce platforms.
• Lead a cross-functional team of developers, product managers, UX / UI designers, and analysts to deliver high-impact digital products.
• Driving customer-centric product development using data, feedback, and usability research.