Digital Success Program Manager

Overview

Digital Success Program Manager

Remote | Client Services | Full-Time

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

Position Overview

We are seeking a strategic Digital Success Program Manager to design and optimize holistic digital customer journeys that drive adoption, retention, and expansion at scale. This individual contributor role will focus on creating thoughtful end-to-end customer experiences by strategically orchestrating digital touchpoints, communication channels, and learning pathways across our 4,000+ financial institution customer base. The ideal candidate will bring deep SaaS digital customer success expertise and data-driven insights to transform how we engage customers throughout their lifecycle.

Key Responsibilities

Digital Journey Strategy & Design

• Design and optimize end-to-end digital customer journeys from onboarding through expansion, with particular focus on scale customer segments
• Develop strategic frameworks for personalized communication at scale while maintaining authentic customer relationships
• Define optimal communication channels, frequency, and messaging for different customer segments and lifecycle stages
• Partner with enablement team to integrate LMS and knowledge base as strategic tools within customer journeys

Customer Experience Orchestration

Performance Analytics & Optimization

Platform Management & Integration

Strategic Partnership & Communication

What you bring

We offer

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $80,000 to $100,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP / EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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