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Assistant Manager Operations, B2C & Inventory / Claims

Assistant Manager Operations, B2C & Inventory / Claims

AdidasJakarta, JK, ID
17 days ago
Job description

Purpose & Overall Relevance for the Organization :

Responsible for overall eCOM orders fulfillment and Inventory, returns and reconciliation.

Key Responsibilities :

Primary

  • Supporting eCom business growth by managing daily warehouse outbound picking & distribution operations (adidas & adiGolf) are functioning safely with high level of accuracy, efficiency (cost & process) and productivity.
  • Optimizing outbound delivery performance with cost saving initiatives; strengthening processes and policies; leveraging systems.
  • Analyze and coordinate with eCOM channel team Sales for warehouse capacity planning at daily / weekly / monthly and align 3PL on the same
  • To keep track the accuracy of consumer shipments and on time delivery & coordinate consumer claims handling and investigation between CS and 3PL warehouse team.
  • Responsible for eCOM cancellation driven by DC / inventory and work with all teams to meet target of
  • Work closely with Senior Manager SCM on various eCOM projects and initiatives and become one point of contact for all eCOM related projects / issues and topics
  • Work closely with eCOM channel team on peak and burst activations such as 6 / 6 or 11 / 11 and align DC capacities to deliver business as per agreed SLA
  • Maintain DPE as per agreed lead time to ensure and deliver SLA to consumers
  • Deliver eCOM COTIF and 3DD as yearly targets
  • Responsible for all eCOM returns, timely closure of RMA and ensure stock in back in the racks by working closely with CS teams and 3PL teams
  • Conduct deep dive analysis of eCOM returns and identify major factors driving returns and work with cross functional teams to reduce the returns %
  • Ensuring continuous creative improvement process thru problem identification and problem analysis.
  • Be responsible for 3PL Warehouse KPIs Performance, analyze & identify areas of improvement.
  • Vigilant in being the gatekeeper in any deviation in process.
  • Constantly analyzing the “health” status of the eCOM orders with the help of collected data.
  • Conduct regular audit check on 3PL POD, process and documentation
  • Coordination and Communication with “internal customers” with regards to eCOM activities

Inventory and returns responsibilities :

  • Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target.
  • Make sure the physical goods are consistent with the system data (Daily Snapshot)
  • Push related team to continually improve the stock accuracy.
  • Daily take trouble-shooting and give great support to insure the operations running smoothly.
  • Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups.
  • Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support.
  • Monitor the error / control daily report exactly.
  • Report the cycle count result with reasonably analysis by weekly / monthly.
  • Take complete responsibility for returns and claims (B2B and B2C)
  • Work with internal teams on appropriate approvals and work with 3PL teams to execute returns and claims as per agreed timelines.
  • Ensuring timely submission of Inventory reports with high level of accuracy and other reports assigned.
  • Verify monthly 3PL invoices with internal data, trouble shoot for any discrepancies and process Pos accordingly
  • Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical.

    • Knowledge, Skills and Abilities :

    Competencies

  • Communication with others
  • Manage relationship & diversity
  • Planning and Organizing
  • Analysis and problem solving
  • Manage Business (Processes and Projects)
  • Learning and self-development
  • SAP AFS MM & SD module

    • Pre-requisite Knowledge / Skills

  • Diploma in Logistics Management or related field
  • Minimum 3 years work experience in supply chain / logistics operations, preferable with experience managing eCommerce industry.
  • PC literature, advance in MS Excel, excellent oral and written communication skills in English and local languages
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    Assistant Manager • Jakarta, JK, ID