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Assessment & Reporting Section Head

Assessment & Reporting Section Head

BINUS UniversityDaerah Khusus Ibukota Jakarta, Jawa, Indonesia
23 days ago
Job description

Join to apply for the Assessment & Reporting Section Head role at BINUS University .

Base pay range

IDR1,000,000.00 / yr - IDR50,000,000.00 / yr

Responsibilities

  • Create, build, and maintain communication and relationships to identify learning needs from clients and partners
  • Coordinate resolution, prevention, and reduction of complaints from Executive Education stakeholders, especially clients and participants
  • Visit clients to conduct needs analysis and recommend learning & development programs, including personal development plans tailored to customer needs
  • Act as a trusted advisor to Executive Education’s customer support, ensuring timely and successful delivery of solutions aligned with customer objectives
  • Communicate customer needs to related departments to achieve effective solutions
  • Collect and analyze data to match best-fit products with customer requirements
  • Coordinate learning program progress and identify opportunities for improvement
  • Collaborate closely with team members and facilitators / partners to ensure high-quality learning program implementation
  • Assist vendors or partners (assessors) in creating effective learning programs
  • Identify key capability gaps and explore learning needs and areas for improvement within business units or divisions
  • Analyze customer / participant profiles to develop individual and departmental development plans
  • Ensure job knowledge and skills are updated in line with business goals of each unit and division
  • Coordinate coaching for Business Unit and Division leaders related to program implementation (e.g., delivering effective and measurable programs, policies, processes)
  • Serve as liaison with Business Units and Divisions to build rigorous systems
  • Review and evaluate final reports from previous programs to support continuous improvement and ongoing client programs

Management Support Activities

  • Provide reports to direct supervisor
  • Sugest process improvements related to time, effort, and cost efficiency
  • Perform activities related to Quality Management System
  • Perform additional tasks as assigned by direct supervisor

    • Education Requirement

  • Minimum Master’s Degree (S2), preferably in Psychology

    • Work Exposure / Experience

  • Minimum 2 years as Senior Staff, or
  • Minimum 4 years working experience (preferably in Human Resources, training, event organizing, or assessment)

    • Special Skills / Certification

  • Strong communication skills
  • Good negotiation skills
  • Strong relationship-building skills
  • Presentation skills

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Education and Training

    • Industries

  • Higher Education

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    Head • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia