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Robotics Service Engineer
KUKABekasi, Jawa Barat, Indonesia17 days ago
Job descriptionDiploma / Degree in Mechanical / Electrical / Mechatronic / Robotics Engineering. Preferably 3 years working experience with equipment installation, commissioning, field service and troubleshooting of equipment Knowledge in mechanical, electrical, programming, PLC (Programmable Logic Controller) and C++ programming will be an advantage Knowledge in robotic applications or other automated systems, control and fieldbus communications will be preferable Able to read and interpret technical drawings, equipment manuals etc. Fluent in English and local languages (speaking, reading, and writing) Possesses own transport and willing to travel outstation / overseas for work Independent, efficient time management and positive personality Team player, collaborative and adaptable Executive Full-time Engineering and Customer Service Automation Machinery Manufacturing
Overview
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Responsibilities
- Providing on-site or remote technical support for installation and commissioning of robot and equipment independently, identifying technical problems, troubleshooting, and making analysis through remote or on-site activity on robot system
- Provide regular maintenance field service, robot programming, post-sales engineering support and product consultation (spare parts and robots)
- Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines
- Support projects execution through planning, meeting milestones and regular reviews
- Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
- Identifying opportunities for the development of new service applications, equipment and methods
- Provide support to Sales Team, inclusive of Robot Simulation, cycle time evaluation and accessibility check and robot options
- Prepare service report and update service documents and ensure all service and projects meet planned time, planned cost and customer requirement
- Manage customer expectations by quick, clear and accurate delivery of pro-active service, information and responses to customers
- Ownership for all technical issues / service operation and projects in assigned area (Indonesia)
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Service Engineer • Bekasi, Jawa Barat, Indonesia