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Chatbot & Business Insight - Regional Seller Experience (Contract)

Chatbot & Business Insight - Regional Seller Experience (Contract)

ShopeeDaerah Khusus Ibukota Jakarta, Jawa, Indonesia
1 day ago
Job description

Overview

Chatbot & Business Insight - Regional Seller Experience (Contract)

Join to apply for the Chatbot & Business Insight - Regional Seller Experience (Contract) role at Shopee

Responsibilities

  • Analyze chatbot transcripts to identify issues and propose improvements.
  • Coordinate and monitor sentiment surveys across countries.
  • Evaluate chatbot features against global competitors and identify improvement areas.
  • Classify historical chat data to build a structured Q&A repository.
  • Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
  • Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.

Requirements

  • Strong research skills, especially in analyzing external platforms and competitors
  • Ability to transform unstructured data into clear, actionable insights
  • Proficient in data analysis, quality assurance, and competitive benchmarking
  • Detail-oriented with strong analytical thinking
  • Excellent communication and coordination across teams
  • Self-motivated and proactive with the ability to work independently

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Project Management, Strategy / Planning, and Product Management

    • Industries

  • Internet Marketplace Platforms and Technology, Information and Internet

    • Location : South Jakarta, Jakarta, Indonesia

    Salary : IDR1,500,000.00 - IDR1,800,000.00

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    Regional • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia