SVP Payment Services Lead
Join to apply for the SVP Payment Services Lead role at HSBC.
2 days ago – Be among the first 25 applicants.
Some Careers Shine Brighter Than Others
If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.
CIB COO Focuses On These Key Priorities
- Protect the bank, our customers and stakeholders by enhancing operational resilience, strengthening the control environment, and improving risk management.
- Drive operational excellence and efficiency by optimizing processes and delivering the transition to net zero in operations.
- Enable business growth and exceptional service by empowering businesses to focus on competitive advantage and delivering transformation and digitization across the bank.
Responsibilities
Provide strategic guidance and direction for driving a culture of service excellence across the Payment Service organization that aligns with strategic goals and improves customer journeys. Effectively manage stakeholder relationships with the business and operations, eliminate roadblocks, and maintain a high operational standard across all processes, ultimately delivering outstanding service quality to HBID internal and external clients.Empower the GPS Operation organization to excel and drive achievement of the business service objectives by fostering a dynamic, inclusive, and flexible culture that empowers and develops staff, encourages collaboration, and brings together diverse ideas and perspectives to shape HSBC’s future.Provide strategic guidance and direction to managers responsible for driving Operational Excellence (OpEx) and Continuous Improvement (CI) initiatives across teams. Shape and promote a culture of innovation that drives sustainable change in alignment with the bank’s value streams, enhancing customer journeys, boosting operational efficiency, mitigating risk, and meeting savings targets.Manage GPS Operation team resources effectively, ensuring costs are controlled and financial performance targets are met.Effectively manage risk and the control environment, including risk strategy, measures (KRIs, KCIs), and escalation of key issues / decisions. Drive the right behavior in the team and across the wider organization, working with other lines of defense, demonstrating risk awareness and future thinking.Qualifications
At least 10 years of experience in the financial industry in payment operations for both domestic and cross-border payments.Good knowledge of payment products.Strong analytical skills.Detail-oriented and passionate about numbers.Excellent interpersonal and communication skills.Proactive, independent, and able to navigate complexity.Develop a strong risk culture within a team to sustain controls on risks.Handle issues and incidents in a timely manner and responsible for escalation to stakeholders promptly.Familiar with local regulatory and all relevant business and functional manuals, maximizing operational efficiency, productivity, accuracy and control, while providing consistently high standards of internal and external customer service to support business targets.You’ll Achieve More at HSBC
HSBC is committed to building a culture where all employees are valued, respected, and heard. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Senior level : Executive
Employment type : Full-time
Job function : Business Development and Sales
Referrals increase your chances of interviewing at HSBC by 2x.
Get notified about new Senior Vice President Services jobs in Jakarta Metropolitan Area.
#J-18808-Ljbffr
