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Telemarketing Borrower Team Leader
Cermati.comDaerah Khusus Ibukota Jakarta, Jawa, Indonesia30+ days ago
Job descriptionMin 1 year of Telesales Leader Experience. Experience hiring and developing a telesales team. Experience coordinating projects & campaigns across teams. Ability to multitask and execute in a fast-paced, team-oriented environment. Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis. Strong problem-solving skills and ability to identify root causes. Working knowledge of medium-large operations in fintech or bank call center.
Uraian Pekerjaan
- Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers.
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support sales team and monitor the quality of phone calls and Customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching / mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Kualifikasi
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Telemarketing Borrower Team Leader • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia