2 days ago Be among the first 25 applicants
Direct message the job poster from WPP Media Indonesia
Social Commerce & E-Commerce Growth | CRM & Loyalty Program Expert | Business Process Optimizer | Data Analyst | People Manager
Company Description
WPP Media is WPP’s global media collective, bringing together the best platforms, people, and partners to deliver unparalleled growth for our clients. As the world's most connected media company, our work for leading brands drives growth, shapes global culture, and brings frontier technology to life. With over 40,000 media experts, 160 offices in over 80 markets, and managing $63 billion in media, we are trusted partners to the world's leading brands, driving ROI and fueling the global economy.
About the Role
We are seeking a dynamic and strategic Live Commerce Lead to build and scale our livestream commerce capabilities and business. This role is pivotal in driving the success of our social commerce initiatives, ensuring operational excellence, sustainable growth, and team development. The ideal candidate will bring deep expertise in social commerce platforms, livestream operations, and process management, combined with strong leadership skills to shape the future of our digital commerce operations.
Key Responsibilities
1. Capability Building & Strategy
- Establish and operationalize the livestream commerce framework, including workflows, tools, and best practices.
- Develop long-term strategies for scaling livestream operations across multiple platforms (TikTok Shop and Shopee Live).
- Define KPIs and performance metrics for operational success, customer engagement, and conversion.
2. Operations Excellence
Drive seamless end-to-end livestream operations, from planning, scheduling, and content readiness to execution and post-stream reporting.Implement process improvements to reduce errors, enhance efficiency, and minimize downtime.Develop risk-averse operational protocols to safeguard business continuity and compliance.Build and lead a cross-functional operations team.Train and mentor team members to deliver high-quality livestream commerce experiences.Foster a culture of accountability, collaboration, and continuous improvement.4. Stakeholder Management
Foster positive relationship with external stakeholders including Client, Partners and Vendors.Build and cooperate with internal business functions in ensuring Operational Excellence.5. Scaling & Sustainability
Create sustainable workflows that balance speed, quality, and cost-efficiency.Anticipate operational bottlenecks and design solutions for high-volume scalability.Partner with commercial, marketing, and product teams to align livestream commerce with overall business goals.6. Risk & Compliance Management
Identify potential risks in livestream operations (technical, reputational, regulatory).Establish proactive contingency plans and escalation protocols.Ensure compliance with platform guidelines, industry regulations, and brand safety standards.Qualifications
Experience : 10+ years in e-commerce, digital operations, or social commerce, with at minimum 3+ years leading livestream commerce or digital content operations at scale.Expertise : Strong understanding of social commerce platforms (TikTok Shop, Shopee Live, LazLive, etc.) and livestream execution workflows.Leadership : Proven experience in building and managing high-performing operations teams.Operational Mindset : Ability to design and implement scalable, risk-averse, and sustainable operational systems.Analytical Skills : Strong data-driven decision-making capability, with experience in performance reporting and optimization.Communication : Excellent stakeholder management and cross-functional collaboration skills. Multinational level client-servicing experience is imperative for this role.Seniority level : DirectorEmployment type : OtherJob function : Sales and Business DevelopmentIndustries : Advertising ServicesReferrals increase your chances of interviewing at WPP Media Indonesia by 2x
Get notified about new Commerce Specialist jobs in Jakarta Metropolitan Area .
Related roles
Head of Operations and Supply Chain, South East AsiaAVP-Head of Inventory & Disposal ManagementHead of Fresh & Frozen Fulfillment ExcellenceIndirect Procurement Section Head (Construction & Maintenance)Procurement Supervisor, Indirect, Logistics Service (Until May 2026)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
