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IT Support

IT Support

Sekolah Pelita HarapanBanten, Indonesia
21 days ago
Job description

Responsibilities

  • Acting as level 1 & level 2 support for all problems & request coming from IT Ticketing systems
  • Provide technical assistance for all IT Services at campus (Hardware, Network and Software) Staff / Teachers / Students.
  • Manage all activities needed related to room access security.
  • Perform maintenance routine activities for the entire IT infrastructure campus according to a predetermined schedule. And can manage teamplay with third parties when needed.
  • Always involved in providing IT support for all events on campus related to responsibilities.
  • Administer and troubleshoot for basic operation on Microsoft 365 to assist user campus problematic on it.
  • Ensure all administrative activities related to IT inventory are always managed.
  • Provide data, analysis and giving input to superiors related to budget expenditure planning related to IT needs.

Job Requirements

  • Minimum Bachelor's degree in IT (Computer Science or related field).
  • Minimum 1 year experience in the same field. Fresh graduate still welcome.
  • Have experience and know basic knowledge related to everything in the network.
  • Experienced and has a high level of knowledge of commonly used hardware : workstations (PC & Apple Product) and IT peripherals (Printer, Projector, Panels, etc).
  • Have experience and in-depth understanding for basic administration operation on collaboration platforms Microsoft 365 is a plus.
  • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
  • Having Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • A biblical worldview on Education.
  • Proficient in spoken and written English and Bahasa Indonesia. Additional languages may be advantageous.
  • Alignment with and commitment to the mission, vision, and values of Sekolah Pelita Harapan.
  • Strong interpersonal, communication, and intercultural skills.
  • Strong teamwork and relationship-building skills.
  • Willingness to engage in continuous learning and professional development.
  • Which of the following types of qualifications do you have?
  • How many years\' experience do you have as an Information Technology Support Role?
  • Which of the following languages are you fluent in?
  • Do you have experience in an administration role?
  • Organization and Context

    Sekolah Pelita Harapan is a system of five international Christian K-12 campuses, located in and around Jakarta. The schools began in 1993 in response to a need for quality education founded upon Biblical Christian truth. We are committed to the Evangelical Reformed faith and focused on equipping Indonesian young people with a world class education that gives them entry to further study in English language universities all over the world. Across the five schools we teach over 2100 K-12 students using the Cambridge Examination and International Baccalaureate curricular.

    Benefits

  • Medical
  • Miscellaneous allowance
  • Education support
  • Sports (e.g. Gym)
  • Parking
  • Professional Development, healthy environment, div
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    It Support • Banten, Indonesia