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IT Desktop Support Officer

Axiom TechnologiesIndonesia, Jakarta Timur

30+ days ago

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Desired Experience :
Experience in End User Support
Technical knowledge of IT solutions including but not limited to a workstation, server, and LAN knowledge.
Providing IT support on client site
Windows OS
Windows Server / AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP / IP, DNS, WINS)
Experience managing mobile devices
Experience managing printer support
Experience working in an ITIL environment
Basic understanding of first-level application support
Strong customer service mindset
Conduct support operations with a global team and tools on a day-to-day basis
Willingness to travel, not more than 20% of working time
Computer OS / Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7 / 8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes :

Excellent End-user computing skills.

Good knowledge of Infrastructure support.

Strong analytical and problem-solving capabilities

Well-organized and extremely detail-oriented

Strong customer service ethic and great communication skills, both oral and written

Passionate about delivering quality no matter what you are doing

Can work both independently and in a collaborative team-oriented environment

A self-starter, motivated to push the limits and think outside of the box

Fondness for solutions that are simple, elegant, and effective

Ability to work with and maintain confidential information

In-depth knowledge of :

Windows OS (e.g. XP, Vista, Windows 7, 10)

Microsoft Office applications

PC / Laptop hardware

PC / Laptop peripherals, including printers

Mobile devices

Basic knowledge of :

Active Directory

Exchange

Apple OS

SCCM

IT Qualifications

At least two of the following :

PCLaptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Excellent interpersonal and communication skills – in verbal and written English.

Local language requirement based on service location : grade level C1.

Experience in working in projects

Experience of IT operations for Factory and Office environment

Certifications Completed : Advantage – ITIL V3 or V4

Experience in a similar role

2+ years of relevant experience.

Freshers and IT Students are also Welcome.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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It Support • Indonesia, Jakarta Timur