AI Agent Manager

We’re looking for a passionate AI Agent Manager to join our team.

This role partners with the AI Adoption Manager to help Influx clients embrace AI. You will engage directly with clients to introduce AI, uncover high-value use cases, and guide them through adoption. Your primary mission is to ensure that AI-powered customer service is accurate, complete, and continually optimized—covering the entire lifecycle from analysis to improvement.

Responsibilities

• Analyze helpdesk operations and AI Agent output to identify gaps in performance.
• Set up monitoring frameworks with tailored questions and answers to score and benchmark your AI Agent.
• Engineer a high-quality, AI-optimized knowledge base from client data sources.
• Evaluate improvements using metrics such as Faithfulness and Semantic Similarity.
• Launch and continuously improve deployed AI knowledge by monitoring for optimization.

Required Qualifications

About Influx

Our 24 / 7 on-demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in Melbourne with a global team of 1,000+ staff, we are committed to delivering exceptional customer service.

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