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Senior Application Support Specialist
CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia30+ hari yang lalu
Uraian TugasDiploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience 5 years of experience in the IT service industry. Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions Understand API Integration
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
- Providing technical support to teams within the organization when required
- Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartracks application
- Perform daily post installation / QA validation
- Review systems and application logs for remote diagnostic of field devices
- Provide training and assistance to users of Cartrack application systems
- Provide on-site field support and installation
- Verify completion of scheduled jobs
Requirements :
Buat peringatan pekerjaan untuk pencarian ini
Application Support • Kecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia
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