Application Support Engineer

As an Application Support Engineer, you are responsible for the operation of ASYX applications. You will monitor and maintain applications and follow up on any deviations from normal operating conditions. You will handle 2nd line support requests, take corrective actions to restore normal operation, and analyze the root causes of incidents. Based on your analysis, you will propose changes to prevent similar incidents in the future. You will report directly to the Technical Operations Lead.

Responsibilities

• Monitor and maintain ASYX applications and report deviations from normal operation.
• Proper follow-up on 2nd line support requests.
• Take corrective actions to restore normal operation.
• Analyze the root causes of incidents and propose preventative changes.

Requirements

ASYX is a financial supply chain management firm based in Indonesia and Singapore, specializing in software solutions and services for both the physical and financial supply chain. We work with organizations across the industry, including producers, distributors, retailers, and service companies in Indonesia, Kenya, Hong Kong, and Singapore.

Join ASYX and unlock a world of opportunities for your career. We are dedicated to fostering an environment where innovation thrives, ideas flourish, and employees are empowered to reach their full potential. Be part of a dynamic team that pushes boundaries, embraces change, and leads groundbreaking solutions in our industry. We value collaboration, celebrate diverse perspectives, and recognize individual contributions.

At ASYX, we prioritize employee growth and development through comprehensive training, mentorship, and ongoing support. We provide the tools and resources needed for excellence and career advancement. We believe in work-life balance and offer a supportive, flexible work environment with competitive benefits. Join us and be part of a company committed to making a positive impact while valuing its employees and fostering innovation.

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