Technical Training & Quality Supervisor (Automotive OEM)

Responsibilities :

• Supervise the activity of QA technician to ensure adherence to company standards and customer expectations.
• Analyze quality check results to identify individual or team performance gaps.
• Coordinate and implement training plans based on the identified needs, both for new hires and existing technicians.
• Design, develop, and maintain training syllabus, modules, and supporting materials tailored to GPS telematics systems and standard operating procedures (SOP).
• Conduct hands-on and classroom training sessions for technicians.
• Work closely with the Operations and Technical teams to align quality and training initiatives with operational goals.
• Provide feedback and coaching to technicians to foster continuous improvement.
• Monitor training effectiveness and update content regularly based on field performance and technology changes.
• Maintain accurate records of quality assessments and training activities.
• Collaborate with Hardware and Customer Care teams to resolve all items.

Qualifications :