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Customer Relationship Management (B2B) Officer

PT. Gema Mulia Semesta (SOUVIA)Bogor, Bogor, Indonesia

30+ hari yang lalu

Uraian Tugas

Build rapport and establish a good relationship with existing customers to ensure customers’ needs and concerns are met efficiently and effectively and execute all CRM strategies to increase customer retention and overall revenue

Promote, cross-sell, and up-sell products, services, and packages to maximize sales deal opportunities during in-person communication with existing customers

Decide on which customer to visit and make a schedule / appointment through online channels

Conduct customer profiling and research from the existing customer database based on these categories; order history, industry sector, and key person / person in charge; as well as do continuous research and database updating to maximize the efficiency of the CRM data

Conduct in-person effective communication with customers through various channels and methods to probe, provide and deliver the latest product knowledge or service, or any other inquiries regarding their needs, or follow-up on consumer complaints

Document and maintain records of consumer conversations including details of questions, complaints, and comments as the visitation result

Take feedback and rectify issues experienced by existing customers to ensure they are satisfied with Souvia’s services

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Relationship Officer • Bogor, Bogor, Indonesia