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Customer Support Engineer
NPAworldwideDaerah Khusus Ibukota Jakarta, Jawa, Indonesia9 hari yang lalu
Uraian TugasBachelors / Masters in Computer Science, IT, or related field. 34 years of experience in IT support or data center operations. Strong knowledge of server hardware, virtualization, storage, and networking. Skilled in troubleshooting, IT management tools, and monitoring solutions. Good understanding of security principles and compliance requirements. Strong communication and analytical skills. Cutting-edge exposure : Work with advanced technologies, virtualization, and IT infrastructure. Skill growth : Gain hands-on experience in troubleshooting, system monitoring, and security compliance. Career development : Join an international technology company with opportunities to collaborate across teams and expand your technical expertise. Mid-Senior level Full-time Information Technology Staffing and Recruiting
Overview
A technology company is seeking a Customer Support Engineer to provide first-line technical support, troubleshoot system issues, and ensure smooth service delivery. The role requires strong technical knowledge, problem-solving ability, and effective communication skills.
Responsibilities
- Monitor system performance and provide first-level support for hardware, software, networks, and applications.
- Respond to service requests, diagnose issues, and escalate when necessary.
- Maintain customer satisfaction through timely resolution and clear communication.
- Record and track incidents using the company’s ticketing system.
- Assist with user support, training, and documentation.
- Perform routine maintenance, updates, and support deployment of new systems.
- Follow security policies, implement safeguards, and support compliance standards.
Qualifications
Why This Is a Great Opportunity
Seniority level
Employment type
Job function
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Support Engineer • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia
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