Overview
Purpose of Job
Responsible for accurately, timely, and completely recording, reconciling, invoicing, and collecting all company receivables across various revenue streams, including online sales, travel agents, hotel partners, and direct walk-in guests. This role ensures revenue recognition aligns with booking and payment data, manages outstanding receivables effectively, and coordinates with internal departments to support cash flow, reporting accuracy, and financial controls. The AR Officer is also responsible for monitoring advance payments, issuing reminders, and ensuring reconciliation of all incoming funds.
Responsibilities
Main Duties & Responsibilities
REVENUE RECORDING & RECONCILIATION
- Reconcile and clear website ticket redemptions (Magento / Waterbom website) with payment gateway reports.
- Verify and record Sales Orders from Neo Loket and Sales Invoices from Travel Agents (TAs), Online Travel Agents (OTAs), and Hotel partners.
- Balance and input ticket redemptions at cashier counters (Neo Loket & OTA redemptions) and reconcile daily against cashier reports.
- Reconcile booking summaries provided by the Sales team for TA and hotel partners to ensure revenue alignment.
- Check and post adjustments related to promo codes (Magento), ticket upgrades / downgrades, and refunds initiated by cashier or customer service teams.
- Monitor and post add-ons such as VIP gazebo upgrades and top-ups.
INVOICING & COLLECTIONS
Generate and send invoices to :Cash-based Travel Agents dailyHotels and OTAs, weekly or monthly, based on agreementRental tenants (e.g., MnM, BRI, Money Changer), monthly for utilities and rental feesPrepare and send payment reminders for overdue invoices to TAs, hotels, OTAs, and rental tenants.Recap and invoice hotel guest tickets monthly, based on booking summary, NAV data, and POS reports.Maintain accurate records of floating deposits for travel agents and update them upon top-up or usage.Monitor and reconcile advance payments from groups, hotels, TAs, and employees (e.g., for electric bike credit).Reconcile group payments and clear invoices upon full settlement.Ensure accurate recap of City Ledger (CL) Management entries for payroll and benefit distribution.BANK RECONCILIATION & CASH FLOW MONITORING
Reconcile money received in the company’s accounts (including those under Bali Ocean Magic) with the respective invoices or advance records.Monitor and verify advances received vs. invoices issued for all clients and partners.Coordinate with the Finance team to ensure all deposits are accurately reflected in the NAV system and bank reconciliations.ACCURACY & INTERNAL COORDINATION
Double-check all revenue streams (OTA, TA, Hotel, Waterbom Website) for service charge calculation purposes and ensure completeness.Communicate with Sales, Cashier, and Customer Service teams to resolve discrepancies in booking data, promotions, or payment allocations.Ensure proper coding and compliance in all AR entries according to company policies and internal audit controls.Provide supporting documentation for monthly financial closing and internal / external audits.GENERAL RESPONSIBILITIES
Monitor and maintain the accounts receivable aging report, ensuring timely follow-up on outstanding balances — especially balances over 30 to 60 days. Take ownership of resolving overdue accounts.Ensure invoice accuracy in terms of guest details, service period, pricing, tax application, and supporting documentation.Maintain clear and auditable records for all AR-related transactions in both hardcopy and digital formats.Ensure compliance with relevant SOPs and update procedures as needed based on system changes or regulation updates.Maintain a high standard of accuracy, confidentiality, and professionalism in all interactions with internal teams and external clients.Requirements
Bachelor's degree in Accounting, Finance, or related fieldWith at least 3-4 years of experience in accounting or financeBackground in the hospitality industry (hotel, resort, theme park, restaurant, or similar) is preferred.Proficiency in MS Office (especially Excel) and accounting software (Accurate, SAP, Oracle, or similar).Solid knowledge of accounting principles and Indonesian tax regulations.Strong analytical skills and attention to detail.Good communication and teamwork skills.Attention to detail, high level of accuracy, and good time management#J-18808-Ljbffr