Costumer Service Pekerjaan di Indonesia

Job Description

Key Activities:

1. Adhere to Smiths and John Crane business policies and values.

2. Adhere to Republic of Indonesia’s and customer law and regulations.

3. Adhere to Quality Management System.

4. Adhere to Health, Safety and Environment procedures and regulations.

5. Actively participate and contribute in QHSE programs and initiatives, including but not limited to:

5.1 Comply with Safe Working Practices.

5.2 Report any hazardous condition, unsafe action, incident, and accident.

5.3 Comply with applicable Global Standard Operating Procedures.

5.4 Maintain health and safe working environment.

5.5 Participate in 5S and Continues Improvement/Kaizen.

6. Perform following tasks including but not limited to:

6.1 Maintain service centre facilities, equipment, and tools in clean, tidy, and ready to use condition.

6.2 Update relevant ERP application (SAP, PRISM, LeanKit) throughout job progresses.

6.3 Receive, identify, and notify superior for incoming/returned product from customer and record it in incoming logbook.

6.4 Place returned product on designated bin and incoming shelves with appropriate identification tag.

6.5 Decontaminate returned product prior stripping and inspection.

6.6 Clean reuseable component and segregate against scrapped component.

6.7 Perform Level 2 stripping and inspection of returned product.

6.8 Perform Level 3 stripping and inspection of returned product, initiate failure Root Cause Analysis (RCA) discussion and collaborate with JC engineering and quality function throughout RCA.

6.9 Refurbish, assemble new seal and test in compliance with applicable Global SOP-SAR.

6.10 Properly pack refurbished product in compliance with applicable WI / SOP prior shipment.

6.11 Place ready to ship repaired product in outgoing shelves.

6.12 Record any dispatched of repaired product to customer in outgoing logbook.

7. Project / Site Work Service / Service Contract, including but not limited to:

7.1 Product repair / installation / troubleshooting / commissioning / performance monitoring and create applicable job report.

7.2 As a supervisor to lead onsite project (LTSA, etc.) in job planning and execution, inventory review and readiness, failure analysis, reliability review and improvement recommendation.

7.3 Collaborate with JC engineering and customer on product failure Root Cause Analysis (RCA) to collect relevant data/evidence at site and prepare RCA report.

7.4 Ensure all relevant technical documents/reports as per contract are punctually submitted to internal and external customer.

7.5 Support commercial team to obtain customer approval on job closure report and invoice supporting documents.

7.6 Ready to support customers on call and regular basis.

8. Support department/ organization to achieve business unit key performance indicator (KPI).

9. Support commercial team on technical discussion with customer.

10. Coach and train junior Service Engineer and Service Technician under his supervision.

11. Deliver product/trades training to customer.

12. Promotes John Crane products to customer.

13. Build and maintain good rapport with customer.

Key Accountabilities:

Responsible for supporting the achievement of company aftermarket business objectives:

•Wet seal refurbishment deliverable.

•Site service job deliverable.

•Contract deliverable.

Qualifications

Experience

•At least minimum 5 years experience in similar capacity.

•Experience in mechanical/rotating industry.

Technical Skills

•Bachelor’s degree in Mechanical Engineering

•Sound knowledge of rotating and process equipment, knowledge of mechanical seals

•Vibration Analysis CAT-1 (advantage).

•Project Management Skill.

•Root Cause Analysis Skill.

People Skills

•Ability to effectively communicate both written and spoken in English

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)