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Costumer Service Pekerjaan di Indonesia

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Costumer Service • Indonesia

Terakhir diperbarui: 1 hari yang lalu

Customer Service Manager

EPOSJakarta, Jakarta, ID
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Backed by Ant International (a global leader in digital payments, digitilisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of...Menampilkan lebih banyak

Service Technician Yogyakarta Branch

Rentokil InitialYogyakarta, Yogyakarta City, ID
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Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya de...Menampilkan lebih banyak

Field Service Engineer Manager

PT Geek Hunter InternationalEast Jakarta, Jakarta, Indonesia

Geekhunter is hiring on behalf of our client, a distinguished medical diagnostic company in Indonesia, recognised for its expertise in medical equipment, pharmaceuticals, and biotechnology.Supervis...Menampilkan lebih banyak

Customer Service Representative

Concentrix IndonesiaCentral Java, Surakarta City, ID

Fungsi Pokok/Tanggung Jawab Inti.Memastikan layanan yang diberikan kepada pelanggan memenuhi Indikator Kinerja Utama (‘KPI’) yang sesuai kontrak.Memperjelas persyaratan pelanggan; menggali pemahama...Menampilkan lebih banyak

Customer Service Officer

Avery DennisonCikarang Selatan, Jawa Barat, Indonesia

The Customer Service (CS) Professional is responsible for following up orders and providing services to customers.Provide Customer Service in a Call Center or other area of the operations to assign...Menampilkan lebih banyak

Maintenance Service / Utility Specialist

TenarisCilegon, Banten, Indonesia

Purpose Coordinates general and maintenance services in area of charge.Oversees that process capacity is aligned with quality and productivitiy levels on a permanent basis.Guarantees fulfilment of ...Menampilkan lebih banyak

Field Service Engineer Mechanical

440 P.T. FLSmidth IndonesiaJakarta

At FLSmidth, you will collaborate with talented professionals from diverse cultures, learning and creating innovative, sustainable solutions that shape the future of mining.As a Field Service Engin...Menampilkan lebih banyak

Guest Service Agent

Marriott InternationalKepulauan Bangka Belitung, Indonesia

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Ve...Menampilkan lebih banyak

Clinic Operations (Customer Service)

modernvetJakarta, ID
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Role Summary Clinic Operations is responsible for ensuring the clinic runs smoothly every day from a service, flow, and operational discipline perspective.This role focuses on customer experience, ...Menampilkan lebih banyak

Waiter - Room Service

Shangri-LaIndonesia

Responsible to maximize profits, maintain food / beverage / service quality, good performance and ensure customer satisfaction.Fluent in English (both written and spoken).Minimum 1 (one) year of wo...Menampilkan lebih banyak

Field Service IX - Power

VertivJakarta, Indonesia

To assist the Operations Manager, Power to carry out the company’s commitment and promise delivery of service level to the customers.We are seeking a highly motivated and skilled Field Service Engi...Menampilkan lebih banyak

Service Advisor

ElectrumSouth Jakarta, DKI Jakarta, ID
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About the Role The Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest q...Menampilkan lebih banyak

Events Service Manager (Banquet Service)

Hyatt CorporationYogyakarta, JW, ID

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectation...Menampilkan lebih banyak

Service Engineer

GoltensIndonesia

Responsible for the project team assigned to the city and organize and supervise work bothoutside the city and at workshops 2.Responsible in terms of Diesel engine work (overhaul, trouble shooting ...Menampilkan lebih banyak

Service Head (Automotive)

Thamrin GroupPalembang, Sumatera Selatan, ID
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About the Challenge Are you a skilled and dedicated professional with a passion for overseeing vehicle service operations?.Do you excel in managing maintenance, ensuring high performance, and leadi...Menampilkan lebih banyak

Service Representative Power

Schneider ElectricJakarta-Cilandak, JK, ID

What will you do? * This position is responsible for field service (customer site service and in-warranty unit repair) activities involving the installation, modification and repair of complex equi...Menampilkan lebih banyak

Customer Service Representative

ScalesourceID
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We are looking for a full-time.Remote Customer Service Representatives.You will play an important part in helping customers understand Chem-Dry’s cleaning services while ensuring a smooth and posit...Menampilkan lebih banyak

Service Sales Engineer

ABBJakarta, Jakarta Raya, Indonesia

At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we’ll give you what you need to make it happen...Menampilkan lebih banyak

Guest Service Agent

PULLMANBandung, West Java, Indonesia

As one of the first points of contact for our guests, our exceptional team of .Duties & Responsibilities: .These are active front of house positions involving:.Providing a high level of customer se...Menampilkan lebih banyak

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Customer Service Manager

Customer Service Manager

EPOSJakarta, Jakarta, ID
18 hari yang lalu
Jenis pekerjaan
  • Quick Apply
Uraian Tugas

About EPOS

Backed by Ant International (a global leader in digital payments, digitilisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.


We are looking for a Customer Service Manager to join and grow our Indonesia Market.

About this Role

We are seeking an experienced and results-driven Customer Service Manager (Indonesia) to lead and elevate our customer support function.

This role is critical in ensuring an outstanding service experience for our clients while driving continuous improvement in customer satisfaction and service efficiency.

The ideal candidate is a proactive leader with strong problem-solving abilities, a customer-first mindset, and the capability to build and manage a high-performing support team.

This is what your job scope will be...

Leadership & Team Development

  • Lead, mentor, and develop the customer service team to ensure high performance and service excellence.
  • Foster a customer-centric culture and establish clear service standards.
  • Provide training and coaching to enhance technical knowledge and service capabilities.

Customer Experience & Service Operations

  • Develop and implement strategies to enhance the overall customer experience.
  • Oversee day to day operations, ensuring consistent service quality and productivity across channels (call, email, whatsapp chats)
  • Monitor and analyze customer feedback, identifying trends and areas for improvement.

Process Improvement & Performance Management

  • Define and track key performance indicators (KPIs) to measure and improve service efficiency and customer satisfaction.
  • Identify and implement process and procedures opportunities & improvements to optimize service response times, issue resolution and quality assurance workflows

Problem Resolution & Escalation Management

  • Handle escalated customer issues, ensuring timely and effective resolutions.
  • Develop action plans to minimize recurring service challenges.

Stakeholders

  • Collaborate with cross-functional teams, including sales, product, and operations, to drive service excellence.
  • Act as the key liaison between customers and internal teams to address complex service needs.
  • Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements

Requirements

  • You have previous experience (Ideally 3-5 years) in leading customer service team, preferably in the Technology industry
  • You have proven track record in leadership skills with a focus on team-building, coaching, and driving results.
  • You are proficient in English and Bahasa (both written and verbal) to communicate with a diverse customer base.
  • You are proficient in Excel and CRM Software (Hubspot)
  • You are a fantastic communicator, have strong problem solving skill and able to work under pressure
  • You’re driven, self motivated, independent and committed to success.
  • You’re open minded, enthusiastic and willing to learn
  • You have an entrepreneurial mindset - you must be comfortable rolling up your sleeves to get things done