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Technical Operations Manager (Telematics / IoT)
CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, Indonesia30+ hari yang lalu
Uraian TugasDegree in Engineering (preferably electronics or related field) 5+ years in technical support with leadership experience Familiar with system integration or SaaS platforms Strong troubleshooting, communication, and people management skills Hands-on, analytical, and solution-oriented
We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.
Responsibilities :
- Lead day-to-day support operations and resource planning
- Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
- Oversee product health and initiate corrective actions when needed
- Provide feedback for system enhancements and new product development
- Manage service delivery, customer support, and technical training
- Review vendor performance and manage service-related costs
Requirements :
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