Data and AI Associate Consultant

Senior Talent Acquisition Specialist @ Alex Solutions | Human Resources, Recruiting

Overview

Who are we?

The future is going to be defined by data. That's why we've assembled a team of talented professionals to create a simple, social and self-managing data platform for organisations of all sizes.

Alex Solutions is an Australian-owned software company that is bringing innovation and disruptive ideas to the way organisations manage their information assets.

We design the Alex platform with the belief that anyone and everyone should be able to easily find the right data and understand whether it is fit for purpose. Named after the Ancient Library of Alexandria - the keeper of all knowledge - Alex aspires to be the single source of truth in all organisations. Alex is empowering the world to quickly find, understand, protect, and ethically use the world’s data.

Recognised by Gartner as a Global Leader in the Magic Quadrant for Metadata Management Solutions for 3 successive years - our team is extremely proud to be representing Australia on a global stage.

Role

The Adoption Services Consultant is a key member of our global team, responsible for ensuring the successful implementation and ongoing optimization of the Alex product set for our clients. The role requires a combination of technical expertise, customer-facing skills, and a passion for data.

This is a remote position with flexibility to work asynchronously, but it may require occasional meetings across different time zones.

Day to day activities

• Product Expertise : Become an expert in the capabilities of the Alex product set and how to leverage them to achieve business value.
• Configuration : Work with customers, implementation, and product teams to configure the Alex solution in customer environments.
• Customer & Partner Enablement : Enable customers and partners through training and support.
• Requirements Gathering : Gather and document detailed customer requirements to define the scope of implementation projects.
• Sales Assistance : Assist sales with formal proposals and Statements of Work for required implementation and ongoing professional services.
• Feedback to Product Management : Provide feedback to drive new features or address feature deficiencies.
• Best Practices Development : Develop and communicate best practices and solutions using the Alex platform via presentations, blogs, and guides.
• Opportunity Identification : Identify new opportunities in existing customer sites to extend their Alex deployment.
• Project Planning & Estimation : Work with the Delivery Manager on project planning and estimation.
• Customer Relationship Management : Forge relationships and gain the trust of the client base to ensure client satisfaction.
• Security & Compliance : Adhere to company security policies, ensuring customer privacy and protection.
• Continuous Improvement : Advise the engineering team on requirement improvements and platform weaknesses.

Skills Required

Must have skills

Additional information

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