Talent Acquisition - Packet System Indonesia
Requirements :
- Holding a bachelor's degree (S-1 degree) in Information Technology or Computer Engineering from reputable university
- Possessing a solid 2 years of working experience in the management of security engineering for Cisco's Email Security (IronPort)
- Must have a strong knowledge in the scope of Cisco Email Security for both implementation (migration, initial configuration, etc.) and maintenance (troubleshooting, reporting, etc.)
- Holding CCNP Security or Cisco Certified Specialist in Email Security is a plus
- Solid knowledge and experience in managing security technology : SMTP, DKIM, and DMARC
- Willing to work in an on-site WFO arrangement within Jakarta Area (in a shifting arrangement)
- Willing to work within an extendable contract-based form of employment
Role's Responsibilities :
Support for troubleshooting of any findings / problems within the designated customerSupport for change request for the customer’s network (should it be required)Work as part of PSI customer network with responsibility which includes system maintenance, upgrade, or new initiative (change request) led by the customer’s PICProvide an initial troubleshooting for incoming issues before escalation to next level supportVerify with customer to make sure that the request or issue are completed within the desired criteriaWork with other customer’s infrastructure team (such as security, network, etc.) and third-party vendors to open case and escalation as part of troubleshootingProvide maintenance report such as tickets and issues (corrective), preventive and network documentation.Monitoring system-health, as well as to act and / or report for issue mitigationAct as a support for new installation; integrating of the desired system into the existing system as well as the required migrationWorking as a team in managing all the project documentation (ranging from Site Survey, MoP, and UAT) as a build documentationWe are an equal opportunities employer and welcome applications from all qualified candidates.
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