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Indonesia E-commerce Operations Manager
Indonesia E-commerce Operations ManagerAnker Innovations • depok, west java, id
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Indonesia E-commerce Operations Manager

Indonesia E-commerce Operations Manager

Anker Innovations • depok, west java, id
30+ hari yang lalu
Uraian Tugas

Job Responsibilities

  • Take full ownership of Anker’s e-commerce operations in the Indonesian market, formulating and executing operational strategies across Shopee, Tokopedia, and TikTok, and achieving GMV and profitability targets.
  • Lead and manage the local e-commerce operations team, including store operations, customer service, performance marketing, and content creation, ensuring efficient cross-functional collaboration.
  • Optimize store operational efficiency by leveraging data analysis to identify growth opportunities and continuously improve product assortment, pricing strategies, promotional campaigns, and user conversion rates.
  • Deeply engage with platform ecosystems by building strong partnerships with Shopee, Tokopedia, and TikTok, securing traffic support and marketing resources.
  • Drive localized marketing initiatives by aligning with Indonesian market culture and consumer behavior, and planning content marketing and social media campaigns tailored to local users.

Qualifications

Background Requirements

  • 4+ years of e-commerce operations experience in Indonesia or Southeast Asia.
  • Hands-on operational experience with Shopee and TikTok is mandatory; strong understanding of platform rules and algorithm logic.
  • Experience in consumer electronics, digital products, or global brand expansion is a plus.
  • Bachelor’s degree or above; majors in Marketing, E-commerce, or related fields preferred.

Hard Skills

  • Expertise in major Indonesian e-commerce platforms: Proficient in store operations, advertising placement, and campaign enrollment on Shopee, Tokopedia, and TikTok.
  • Strong data analytics capability: Able to monitor and analyze key metrics (GMV, conversion rate, ROI, user behavior) to identify issues and implement optimization plans.
  • Team management experience: Proven experience managing a local team of 5+ members, setting KPIs, and driving performance.
  • Marketing planning capability: Familiar with e-commerce promotional mechanisms (mega campaigns, live streaming, affiliate marketing, etc.), and able to independently plan and execute marketing initiatives.
  • Supply chain coordination experience: End-to-end management experience across inventory control, logistics coordination, and after-sales support.

Soft Skills & Language Requirements

  • Cross-cultural communication skills: Ability to collaborate efficiently with China headquarters and the Indonesian local team, aligning expectations and driving execution.
  • Result-oriented mindset: Strong ownership and execution ability, capable of delivering GMV and profit targets under pressure.
  • Fast learner: Highly sensitive to emerging e-commerce trends (e.g., TikTok live commerce, short-form video marketing) and able to quickly learn and implement new practices.

Language Requirements:

  • Fluent in Chinese (spoken, written, reading) for seamless communication with headquarters.
  • Fluent in English as a working language for business communication and documentation.
  • Proficient in Indonesian (native or near-native level) to manage the local team and liaise with platform partners.

Preferred Qualifications

  • Experience in cross-border e-commerce or global brand expansion, with understanding of international brand operations in Southeast Asia.
  • Strong experience in TikTok live streaming commerce and short-video content operations, with proven success cases.
  • Prior experience operating Anker / Soundcore / Eufy or other consumer electronics brands.
  • Background working at platform companies (Shopee, Tokopedia, TikTok), with familiarity with internal resources and mechanisms.

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Indonesia E-commerce Operations Manager • depok, west java, id

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