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LanceSoft, Inc.
Information Technology Help Desk SupportLanceSoft, Inc. • Jakarta, Indonesia, Indonesia
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Information Technology Help Desk Support

Information Technology Help Desk Support

LanceSoft, Inc. • Jakarta, Indonesia, Indonesia
6 hari yang lalu
Uraian Tugas

Job Responsibilities

  • Monitor application performance and system availability across multiple platforms, including web-based and desktop applications, to ensure stable operations.
  • Perform initial troubleshooting for application, network, and supporting infrastructure issues.
  • Analyze system logs and document incidents to support root-cause identification and issue resolution.
  • Coordinate and escalate unresolved issues to the relevant technical teams for further investigation and resolution.
  • Provide technical assistance to users related to application usage, system access, and operational issues.
  • Support system maintenance activities, patching, and application deployments in accordance with operational procedures and technical guidance.
  • Prepare and maintain technical documentation, activity logs, and incident reports to ensure proper operational tracking and knowledge management.
  • Participate in system testing, Disaster Recovery Plan (DRP) activities, and operational audits when required.
  • Ensure timely response and resolution of support tickets in accordance with service level expectations.
  • Collaborate with cross-functional teams to maintain smooth day-to-day IT operations and improve support processes.

Qualifications

  • Minimum Bachelor’s Degree (S1) in Information Technology, Computer Science, or related field.
  • Minimum 2 years of experience in IT Helpdesk, Application Support, or Technical Support roles.
  • Understanding of application support processes, basic networking, and IT infrastructure troubleshooting.
  • Familiarity with monitoring tools, ticketing systems, and incident management processes.
  • Ability to analyze logs and identify operational or technical issues.
  • Strong communication and coordination skills to support end users and collaborate with technical teams.
  • Good documentation and reporting skills.
  • Ability to work in a fast-paced operational environment and handle multiple support requests effectively.
  • Willingness to participate in maintenance activities, system testing, and operational support outside regular business hours if required.
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Information Technology Help Desk Support • Jakarta, Indonesia, Indonesia

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