Service Support Commercial Service

We are looking for a Service Support to ensure smooth planning and execution of service activities and administrative works between customers and field engineers. This role focuses on coordination documentation and customer communication to support efficient service delivery.

Responsibilities / Tasks

Key Responsibilities

• Coordinate and schedule site visits maintenance and repair activities
• Arrange travel and accommodation for service engineers
• Track job progress and follow up on delays with internal teams
• Maintain accurate service records job logs and reports
• Update and monitor Field Service Management (FSM) systems
• Act as the first point of contact for customer inquiries (non-technical)
• Log service requests and provide status updates to customers
• Track and report on service performance metrics (KPIs)
• Support general administration documentation and compliance tasks

Technical Requirements

• Proficiency in Microsoft Office (Excel Word Outlook)
• Experience with data entry reporting and tracking tools
• Familiarity with service coordination systems / FSM tools is a plus
• Ability to manage multiple schedules and workflows simultaneously

Your Profile / Qualifications

Qualifications

• Bachelors degree in any field/secretariat/hospitality
• Hold a strong value of integrity honesty reliability and accountability
• fresh graduates are welcome to apply or having 1-5 years of experience in administrative coordination or service support roles
• Fresh graduates with strong organizational skills are encouraged to apply
• Good working proficiency in English (written and verbal)

Nice to Have

• Experience supporting field engineers or technical service teams
• Exposure to industrial engineering or service-based environments
• Basic understanding of service operations or maintenance workflows

Did we spark your interest
Then please click apply above to access our guided application process.

Employment Type : Full-Time
Experience: years
Vacancy: 1