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Exinity
Customer Service Representative (Bahasa speaker)Exinity • Jakarta, Jakarta, Indonesia
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Customer Service Representative (Bahasa speaker)

Customer Service Representative (Bahasa speaker)

Exinity • Jakarta, Jakarta, Indonesia
2 hari yang lalu
Uraian Tugas

We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead Customer Service. The ideal candidate will be responsible for delivering exceptional support to our Indonesian Bahasa & English speaking clients (using google translate) resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities:

  • Respond to customer inquiries via phone email and chat in Native Indonesian Bahasa & English.

  • Provide accurate information regarding products services and policies

  • Resolve customer issues promptly and professionally

  • Maintain detailed records of customer interactions in CRM systems

  • Collaborate with internal teams to ensure customer satisfaction

  • Identify and escalate priority issues when necessary

  • Handling of Back-office queries

  • Support clients with technical and troubleshooting issues

  • Deal with complaints of a varying nature promptly and effectively

  • Meet set performance targets including response time resolution rate and customer satisfaction.

  • Upsell and cross sell to clients by adding value-added services to improve client retention acquisition & loyalty.


Qualifications :

  • Fluency in Native Indonesian Bahasa and English (spoken and written)

  • Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.

  • Strong communication soft-selling and interpersonal skills

  • Ability to work efficiently under pressure

  • Ability to multitask and work in a fast-paced environment

  • Familiarity with CRM systems and support tools is a plus

  • Problem-solving mindset and attention to detail


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Customer Service
Experience: years
Vacancy: 1

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Customer Service Representative (Bahasa speaker) • Jakarta, Jakarta, Indonesia