Givaudan Careers Customer Care & Demand Manager

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care & Demand Manager - Your future position

As the Customer Care & Demand Manager you will lead and support the local Customer Care Demand Planning and Invoicing teams to drive operational excellence. You will ensure the effective implementation of global guidelines and best practices aiming to exceed customer expectations through efficient and cost-effective operations. You will personally manage orders of strategic importance and provide technical guidance to your team whenever needed.

You will be based in Depok Cimanggis and will be reporting to the Supply Chain Manager.

Sounds interesting In this exciting role you also will be responsible in:

• Lead and manage the local Customer Care Demand Planning and Invoicing teams ensuring operational excellence and superior customer satisfaction.
• Recruit coach and develop team members while monitoring performance workload balance and key service metrics.
• Handle complex or sensitive customer situations personally ensuring prompt and effective resolution.
• Implement and maintain global standards/guidelines and contracts for sales order management pricing and compliance (including consignment inventory and trade agreements).
• Collaborate closely with Supply Chain Sales and other functions to deliver consistent service levels and support business growth.
• Manage the order-to-cash process to achieve sales targets financial objectives and operational efficiency.
• Drive continuous improvement through process optimization cost reduction and adherence to ISO documentation and other quality standards.
• Prepare and manage the departments budget identifying opportunities to enhance customer care performance and efficiency.

You

Are you someone who wants to grow and shape your own world Who needs a new challenge and bring excellent contribution to the company Then come and join us - and impact your world.

Your professional profile includes:

University / Bachelors Degree in food biological or physical sciences.

3-5 years of experience in food or flavour regulatory affairs.

Good English local language essential.

Strong PC skills including competency in MS Office products.

Advanced knowledge of industry and regulatory requirements.

Thorough understanding of components of appropriate business processes and internal systems.

Thorough knowledge of assigned customer specific requirements.

Proficient with regulatory systems.

Our Benefits

Attractive package with benefits

Excellent opportunities for progressive learning and development

A creative team environment that will inspire you

Comprehensive healthcare and retirement plan

#LI-Onsite

#LI-Y

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1