Customer Service Agent, Air Freight Export, Cengkareng
Job Req Number: 121607
Time Type: Full Time
Work Location: Cengkareng
JOB DUTIES
- Receiving Shipping Instruction from Customer
- Ensure selling rate & buying rate were communicated
- Quote for any local handling charges to local Customer
- Coordinate with Consolidation team & Air Product team
- Obtain necessary information from Customer regarding their shipment
- Coordinate with Consolidation team regarding progress of each daily shipment
- Create documentation in Cargowise 1
- Sending Pre alert to Overseas via email or Cargowise 1
- Coordinate with Customs Clearance for any document related to Customs such as PEB
- Ensure appropriate and timely communication is provided to the Customers and Overseas offices regarding discrepancies changes or any issues that may directly affect the shipment and operations
JOB REQUIREMENTS
- Diploma / Bachelor Degree in Air Transportation Management or any related field
- Preferably minimum 1 year experienced as a Staff at the same industry. Fresh Graduated are welcome
- Basic knowledge in Freight Forwarding Industry for handling Air Freight Export
- Good understanding of Air Freight Business
- Good understanding of Customs Clearance process & documentation
- Dangerous Goods Regulation Knowledge
- Ability to work under pressure (tight deadlines)
- Good communication skill & customer-oriented
- Fluent in English (written and spoken)
- Preferably experienced using Cargowise-1 system
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.
With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.
At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.
Start here. Go anywhere
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Required Experience:
Unclear Seniority
Employment Type : Part-Time
Experience: years
Vacancy: 1