F&B Hostess

• Greet guests with genuine warmth and professionalism creating a welcoming atmosphere that reflects our organizations commitment to hospitality excellence
• Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction
• Handle phone inquiries manage waitlists and coordinate guest flow throughout service periods with attention to detail
• Assist guests with inquiries and concerns using empathy and problem-solving skills resolving issues promptly and professionally
• Coordinate with management servers and kitchen staff to ensure seamless communication and operational efficiency
• Maintain accurate records of reservations special requests and guest preferences to enhance personalized service
• Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
• Assist with special events private dining arrangements and group reservations as needed
• Support team members in a collaborative manner contributing to a positive and inclusive work environment

Qualifications :

• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English language
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours including evenings weekends and holidays as required
• Strong attention to detail and ability to customize guest experiences based on individual preferences
• Demonstrated ability to remain resilient and organized under pressure

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1