Lender Negotiation Specialist

About the Company

Geekhunter is hiring on behalf of our client, the largest technology investment holding company in ASEAN.

Job Responsibilities

• Manage end-to-end negotiations with banks, financial institutions, digital lenders, and other lending partners on behalf of customers.
• Negotiate favorable settlement terms, including principal reductions, interest waivers, penalty adjustments, and repayment arrangements.
• Build and maintain strong professional relationships with key contacts across the lending and collections industry.
• Handle both phone-based and face-to-face negotiations, prioritizing efficient case resolution and minimizing unnecessary travel.
• Manage multiple negotiation cases simultaneously and ensure settlements are completed within agreed timelines.
• Maintain accurate records of negotiations, offers, counteroffers, settlement terms, and final outcomes using CRM systems and internal tracking tools.
• Prepare regular reports on negotiation progress, settlement results, discounts achieved, and ongoing challenges.
• Analyze lender behavior, settlement trends, and customer repayment conditions to develop effective negotiation strategies.
• Use historical data and portfolio information to determine the most effective sequence and timing for multi-lender settlement cases.
• Identify opportunities to improve negotiation strategies, settlement outcomes, and overall operational efficiency.
• Work closely with internal teams, including Risk, Credit, Collections, and Customer Management, to develop appropriate solutions for customers.
• Ensure all settlement arrangements are properly documented and comply with applicable regulations and company policies.

Job Requirements

• Bachelor's degree in Business, Finance, Banking, Management, or a related field.
• 3–5 years of experience in collections, recovery, debt settlement, loan restructuring, or lender negotiation.
• Proven experience negotiating with banks, multifinance companies, digital lenders, or P2P lending platforms in Indonesia.
• Strong and established professional network within the Indonesian lending or collections industry is highly preferred.
• Demonstrated track record of successfully negotiating settlements and achieving favorable outcomes.
• Good understanding of the Indonesian lending, collections, and debt recovery landscape.
• Knowledge of relevant financial services regulations and compliance requirements.
• Excellent negotiation, communication, and relationship-management skills.
• Strong analytical skills with the ability to use data to support negotiation strategies and decision-making.
• Comfortable handling challenging or high-pressure negotiations in a professional manner.
• Strong organizational and time-management skills, with the ability to manage multiple cases and priorities.
• Willing to travel to lender offices when required.
• Proficient in Microsoft Excel / Google Sheets and familiar with CRM systems or other reporting tools.
• Fluent in Bahasa Indonesia; good English communication skills would be an advantage.

Benefits

• Competitive Salary
• BPJSK & TK
• Bonus based on performance
• THR

. Skillset Required: Banking, Finance