Sales Engineer

Key Requirements

• Drive sales growth for Flow Control (FC) and Advanced Refractories (AR) products across Indonesia, managing both existing accounts and developing new business opportunities.
• Manage the full sales cycle, including customer engagement, technical discussions, quotation preparation, proposal submission, negotiation, order closing, and post-sales support.
• Build and maintain strong relationships with steel and non-steel customers, including key stakeholders such as purchasing teams, plant managers, site engineers, and end users.
• Provide technical support and product recommendations to customers, ensuring solutions meet operational and performance requirements.
• Conduct market research and identify new business opportunities within steel, smelting, mining, and other heavy industrial sectors.
• Collaborate with internal technical, operations, finance, and supply chain teams to ensure successful project execution and customer satisfaction.
• Handle customer complaints and product performance issues by coordinating root cause analysis, corrective actions, and timely resolution.
• Monitor competitor activities, market trends, pricing strategies, and technological developments to support business growth initiatives.
• Maintain accurate sales forecasts, pipeline reporting, inventory planning, and CRM updates.
• Execute sales strategies and action plans to achieve revenue targets and business objectives.
• Promote a strong safety culture and ensure compliance with company HSE standards during customer visits and site activities.
• Demonstrate a proactive, independent, and results-driven approach to managing customer relationships and business development activities.

Qualifications

Education

• Bachelor's Degree or Master's Degree in:
• Materials Science
• Metallurgical Engineering
• Ceramic Engineering
• Mechanical Engineering
• Or a related technical discipline

Experience

• Proven experience in technical sales, business development, application engineering, or account management within:
• Refractories
• Steel manufacturing
• Metallurgical industries
• Industrial minerals
• High-temperature process industries
• Experience supporting both commercial and technical discussions with industrial customers.
• Track record of achieving sales targets and developing long-term customer relationships.

Technical Knowledge

• Strong understanding of refractory products and applications for steel and non-steel industries.
• Knowledge of steelmaking processes and equipment, including:
• Electric Arc Furnace (EAF)
• Ladle Furnace (LF)
• Continuous Casting Machine (CCM)
• Familiarity with Flow Control (FC) and Advanced Refractory (AR) product portfolios.
• Ability to evaluate customer processes and recommend value-added technical solutions.

Skills & Competencies

• Strong commercial awareness and negotiation skills.
• Excellent communication, presentation, and relationship-building abilities.
• Analytical problem-solving and troubleshooting capabilities.
• Self-motivated with the ability to work independently.
• Strong planning, forecasting, and organizational skills.
• Proficient in CRM systems and sales reporting tools.
• Willingness to travel regularly across Indonesia.

Preferred

• Existing network within Indonesia's steel, smelting, mining, or heavy industrial sectors.
• Experience working with major steel producers, smelters, or industrial manufacturing customers.
• Bahasa Indonesia and English communication skills.