Entertainment & Recreation Manager

About the Role

We are looking for a strong and experienced Entertainment & Recreation Manager to lead the Entertainment & Recreation function within our Business Unit.

This role is responsible for setting clear direction, standards, and priorities while building a strong and accountable team. The position will oversee live shows, entertainment programs, attraction experiences, recreation, and guest experiences, ensuring consistent quality, operational readiness, safety, and continuous improvement.

Key Responsibilities

Leadership, Strategy & People

• Develop the Entertainment & Recreation vision, annual plan, priorities, and 1–3 year development roadmap.
• Translate Business Unit objectives into clear KPIs, programs, accountability, and improvement priorities.
• Build a strong organization through team structure, leadership development, succession planning, coaching, performance management, and an accountable culture.

Entertainment, Shows & Attraction Experience

• Ensure live shows and entertainment programs meet high standards of quality, consistency, readiness, safety, and relevance.
• Oversee the full show lifecycle, from planning, production, rehearsal, performer and crew management, and technical coordination through live operations and evaluation.
• Regularly evaluate programs and determine whether they should be maintained, improved, refreshed, redeveloped, replaced, or discontinued.
• Work closely with Technical, Engineering, and Operations teams to ensure scenic elements, media, lighting, audio, props, interactive elements, and supporting assets have clear maintenance, inspection, and operational-readiness plans.
• Drive innovation and enhancements that increase guest engagement, participation, memorability, dwell time, and overall experience while considering feasibility, safety, and budget.

Operations, Guest Experience & Resources

• Develop a balanced portfolio of live shows, roaming/street entertainment, recreation, seasonal activations, special events, and interactive guest experiences.
• Use guest feedback, observations, and operational data to drive continuous improvement and innovation.
• Ensure manpower, rosters, show and rehearsal schedules, SOPs, contingency plans, budgets, vendors, and daily operational readiness are effectively managed.

Job Requirement:

• Minimum 5 years of relevant experience in entertainment, live shows, theme parks/attractions, show production, recreation, TV/live production, or live-event entertainment.
• Minimum 3 years of team/function leadership experience, with direct responsibility for people, performance, planning, and operations.
• Strong practical understanding of live-show and entertainment operations, beyond project, content, or vendor management.
• Strong strategic thinking, people leadership, decision-making, stakeholder management, and operational discipline.
• Ability to establish a clear vision and direction and translate it into realistic and executable plans.