Explore IT Support Opportunities in Jakarta
Explore exciting IT Support job opportunities in Jakarta, a city with a growing demand for skilled IT professionals. Jakarta's dynamic business environment needs capable individuals to maintain and troubleshoot computer systems, networks, and software. Job seekers can find roles ranging from entry-level help desk positions to senior IT support specialist roles, offering diverse career paths within the technology sector.
These IT support jobs involve providing technical assistance to end-users, resolving hardware and software issues, and ensuring smooth IT operations. Professionals in this field install, configure, and maintain computer systems, diagnose and repair faults, and offer timely technical support. Strong problem‑solving skills, excellent communication, and a customer‑focused approach are crucial for success in these roles.
Jakarta's IT sector includes opportunities in various industries, including finance, e‑commerce, and telecommunications. Companies are actively seeking IT support staff to manage their IT infrastructure and provide essential support to their employees. If you have a passion for technology and a knack for helping others, explore the available IT support jobs in Jakarta to advance your career.
Job Description
- Handle Tier 1 / 2 support via phone, email, and onsite assistance.
- Troubleshoot and diagnose issues with desktops / laptops, printers, scanners, VC equipment, and Cisco IP telephony.
- Install, configure, and re‑image PCs / laptops and peripheral devices.
- Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
- Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
- Perform asset management : assist with recording, tracking, and maintaining IT inventory.
- Provide support for internal and external meetings, including after‑hours support when required.
- Perform data backup / restore, device disposal, and assist with staff onboarding / offboarding.
Technical Qualifications
Education :
Bachelor's degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service / support within a Microsoft environment.or Diploma (D3) with at least 6 years of experience in the same field.Technical Skills :
Mandatory fluent in English (Written and Verbal).Willing to work on shifts.Minimum 2 years' experience using ITSM / Helpdesk tools (e.g., ServiceNow).At least 2 years' experience supporting international organizations with 200+ users.At least 2 years' experience operating video conferencing equipment and IP telephony.Hands‑on troubleshooting with Windows 11, Microsoft 365, SharePoint, Outlook, Apple iOS, Remote Access / VPN, and Virus Scanning.Preferred certification : Dell / Lenovo desktop product certification.IT Desktop Support Key Support
Qualifications :
In‑depth understanding of information systems technology to include common computer applications, operating systems, hardware, and messaging systems of the types used by Purchaser.Strong hands‑on experience in resolving common problems in the area of standard computer hardware and software, Apple iOS mobile devices and remote access.BS degree in Computer Sciences, Engineering, and Information Systems Management with minimum 4 years in IT related customer service / support with Microsoft environment or 3 years Diploma degree in Desktop Support with minimum of 6 years in Microsoft environment with 4 years in IT related customer service / support.Preferably has taken a certification and passed of any Dell and Lenovo Desktop Product / ITIL.Have minimum 2 years work experience using ITSM Helpdesk system / tools and has undergone ITIL Foundation training.For the last 5 years has minimum 2 years' experience supporting International organization with a minimum of 200 computer clients.Have minimum 2 year experiences operating Video Conference facilities equipment, Client based VC and IP telephony.Excellent verbal and written communication skills.Superior customer service approach to dealing with people at all levels in an organization.Please attach the certificate.Job Requirements (3 days a week : Mon, Wed & Thu)
Technical :
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction‑based activities at sites.Ability to lift / move computer equipment weighing up to 50 lbs.Expert in desk‑side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels all under 'Smart Hands' capability.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.Experienced in repeat call analysis and developing preventive actions.Experienced in Problem management.Excellent written and oral communications skills with clients and management as well as people skills.Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).Experience of ticketing tools (ServiceNow / Remedy etc.).Must haves : Desktop imaging, Outlook issues troubleshooting, Printer related troubleshooting, Conference room management.Knowledge on ticketing tool.Non‑Technical :
Good in oral and written communication.Able to interact and work with customers at different levels.Driven and result oriented.Passionate about the work.Ability to work independently or as part of a team.Ability to complete tasks effectively with minimal supervision.Must be available to work flexible work schedules.L1 Desktop Support Engineer in Jakarta, Indonesia!
WE’RE HIRING A L1DESKTOP SUPPORT ENGINEER IN JAKARTA, INDONESIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.
WHAT YOU'LL DO
Deliver technical support to end‑users, including customers, onsite personnel, and service providers.Perform IMAC (Install, Move, Add, Change) tasks such as hardware break / fix, hardware / software upgrades, and data migration.Replicate and resolve customer incidents in both hardware and software environments.Maintain accurate and up‑to‑date records in the incident management system, ensuring proper ticket tracking and resolution in line with SLAs.Monitor tickets proactively to ensure timely escalation and resolution of incidents.Follow established Asset Management processes.Provide setup and support services for conference rooms and internal VoIP telephone systems.Communicate and coordinate with IT Infrastructure support teams to elevate and resolve incidents efficiently.Document customer interactions accurately and thoroughly within ticketing systems.Collaborate with the Deskside Management Team to manage assets, address break / fix issues, and improve service desk processes.Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels.Adhere to company policies, procedures, and applicable state, federal, and local regulations, including safety guidelines.Work cross‑departmentally to resolve reported issues and escalate to service providers when necessary.Undertake customer support‑related tasks and special projects as assigned by management.Handle IT equipment safely, including desktops, laptops, monitors, printers, and other related devices.WHAT YOU NEED
Technical :
Proven professional experience with various Windows desktop operating systems.Strong hands‑on experience in desktop support, including hardware and software troubleshooting.Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.Experience providing "smart hands" support for network equipment (routers, switches, access points, etc.).Familiarity with IMAC (Install, Move, Add, Change) processes and asset management best practices.Good understanding of IT infrastructure, ticketing systems, and incident management workflows.Language Requirements :
Fluency in English and the local language is mandatory for effective communication with end‑users and support teams.
Benefits
At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Jakarta, Indonesia, and be at the forefront of IT support excellence!
Help Desk Support Specialist
Jakarta, Jakarta IDR - IDR Y ASABA INNOTECH
Job Description
S1 from Information Technology, Information System or other relevant major educationFresh GraduateBasic understanding of computer systems, mobile devices, and other tech products.Familiarity with Microsoft Windows and Office 365 environments.Strong problem‑solving and analytical skills.Job Desk :
IT Help Desk Support Specialist
Jakarta, Jakarta IDR40000 - IDR50000 Y Sinergi Performa Cipta
Job Description
To ensure smooth IT operations across the organization.The role involves troubleshooting software and hardware issues, managing Microsoft 365 environments, and maintaining system security and performance.We offer an international collaborative work environment with Japanese company and opportunities for professional growth.Requirements :
Bachelor's degree in Information Technology, Computer Science, or related field.Proven 2-3 years of working experience in providing help desk or IT support.Strong knowledge of Microsoft Office 365, networking, and operating systems.Excellent communication and interpersonal skills.Strong analytical and problem‑solving abilities.Proficient in Windows and Mac OS environments.Customer‑oriented attitude with a calm and professional demeanor.Ability to work independently and as part of a team.Willing to work WFO in Jakarta Office.Bahasa :
Information Technology Help Desk Support
Jakarta, Jakarta IDR - IDR Y Sinergi Performa Cipta
Job Description
About the Role :
To ensure smooth IT operations across the organization.
The role involves troubleshooting software and hardware issues, managing Microsoft 365 environments, and maintaining system security and performance.
We offer an international collaborative work environment with Japanese company and opportunities for professional growth.
Requirements :
Bachelor's degree in Information Technology, Computer Science, or related field.Proven 2-3 years of working experience in providing help desk or IT support.
Strong knowledge of Microsoft Office 365, Networking, and Operating Systems.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving abilities.
Proficient in Windows and Mac OS environments.
Customer‑oriented attitude with a calm and professional demeanor.
Ability to work independently and as part of a team.
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