CX Design Journey & Process

CX Design Journey & Process

Description : Description

Shaping the customer experience (CX) and optimizing customer journeys and processes to enhance satisfaction, loyalty, and business performance

Job Accountabilities :

• Develop and implement customer-centric strategies to enhance the overall customer experience.
• Analyze customer journeys and identify pain points and opportunities for improvement.
• Streamline and improve internal processes to create efficiencies and reduce customer effort
• Utilize data-driven insights to make informed decisions and drive process improvements.
• Collaborate with internal and external stakeholders to ensure alignment with customer-focused initiatives.
• Monitor and measure the impact of CX and process enhancements, making data-driven adjustments as needed

Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Soft Skill

Emotional intelligenceStrategic ThinkingCollaboration

Technical Skills

Business AcumenCustomer Focus / Customer Centric

Leadership

Building Effective TeamsBusiness & Market SavvyCommunicationInfluencing & RelatingInnovation and Agility

Education

S1 (Strata 1) in Marketing or Business

Certifications

Project Management Professional (PMP)

Industry Experience

Advertising and Marketing

Main Responsibilities

Competencies

Years of Experience

3-5 Years