Customer Service Inside Sales

Job Description

• Coordinate with COO / Sales Manager the PO, WO, quotations and related documentations received from field sales.
• Maintain tracking of incoming sales and delivered units.
• Review Order Confirmations from Order Processing, send and updates customer on the order detail and scheduling.
• Liase with Production to ensure production of ordered units are progressing in a timely manner.
• Maintain rapport with customers by examining complains; identifying solutions; and suggesting improved methods and techniques.
• Consolidate respective sale documents to pass to Accounting upon successful delivery, installation and commissioning.
• Manage and organize sales documents.
• Meeting ISO Objective and operate to comply with ISO , ISO and ISO requirements.
• Interact with customers to provide information in response to inquire about products and services.
• Handle resolve customer’s complaints.
• Co-ordinate order processing and shipment of goods.
• Help customer to decide what type of products would best suit their needs together with product specialist.

Job Requirements