E-commerce Lead

Overview

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Exciting times ahead! We’re on the lookout for an E-commerce Lead who’s ready to take our digital growth to the next level. This isn’t just about managing an online store – it’s about driving strategy, leading innovation, and creating impactful customer experiences.

Key Responsibilities

• Strategic Planning : Develop and implement e-commerce strategies to drive online sales and growth. Analyze market trends and competitor activities to identify opportunities for improvement.
• Website Management : Oversee the day-to-day management of the e-commerce website, ensuring it is user-friendly and optimized for conversions. Coordinate with web developers and designers to implement website updates and improvements.
• Digital Marketing : Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media. Monitor and analyze the performance of marketing campaigns, adjusting strategies as needed.
• Product Management : Manage the online product catalog, including product descriptions, images, and pricing. Work with the inventory team to ensure product availability and timely fulfillment of orders.
• Customer Experience : Ensure a seamless and positive customer experience from browsing to post-purchase. Handle customer inquiries and complaints via email, chat, and phone, providing prompt and effective resolutions. Maintain a high level of customer satisfaction by addressing issues and providing product information.
• Data Analysis : Track and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives. Generate reports and provide insights to inform business decisions.
• Technical Management and Development : Oversee the technical aspects of the e-commerce platform, ensuring its stability, security, and scalability. Collaborate with IT and development teams to implement new features, integrations, and system upgrades. Coordinate the integration of third-party tools and services, such as payment gateways, CRM systems, and marketing automation platforms. Escalate and resolve technical issues promptly to minimize downtime and ensure a seamless shopping experience. Stay updated with the latest e-commerce technologies and best practices, recommending and implementing improvements as needed. Work closely with other departments, such as sales, marketing, and IT, to align e-commerce activities with overall business goals. Manage relationships with external partners, such as payment gateways and logistics providers.

Job Requirements

Role Details

Location : East Jakarta, Jakarta, Indonesia

Note : This posting retains the essential EEO statements where applicable and avoids non-relevant job board boilerplate.

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