Lead Cordant Technical Support Engineer

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Role Summary : Baker Hughes has an opening for a Technical Support Specialist located in Pune, India. Other locations across the Asia-Pacific region will also be considered. As a Lead Technical Support Specialist, you will provide complete customer support and resolve technical issues for Cordant hardware, software, Cloud computing, IoT, and services products. The TS centers worldwide enable prompt, expert resolution and form the first line of defense for all customer and product related issues.

Essential Responsibilities

• Treat all HSE topics and safety as a top priority.
• Provide strong customer issue resolution using all available resources, technical expertise, and cross‑collaboration with global peers and sustaining teams.
• Focus, develop, and execute technical support strategy for all hardware and software products.
• Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
• Utilize modern case‑logging tools to ensure proper case tracking and timely case closure.
• Develop Technical Support Knowledge Base.
• Present technical subjects to varied audiences, including customers’ technical experts.
• Diagnose hardware and software problems.
• Provide technical direction and assistance to the customer, user, and other service personnel in the diagnostic and long‑term maintenance of Bentley Nevada hardware and software.
• Complete documentation of findings and recommendations; create, review, and interpret technical reports for the Knowledge Base.
• Drive customer satisfaction through commitment to quality of resolution and timeliness.

Eligibility Requirements

Desired Characteristics

Locations

India, Singapore, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Japan, South Korea, Australia, New Zealand, and other regions considered.

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Building on a century of experience and conducting business in more than 120 countries, our innovative technologies and services are propelling energy forward—making it safer, cleaner, and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team that will challenge and inspire you. Let’s come together and take energy forward.

Job ID : R

EEO Statement : Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

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