Engineering Manager – Growth Engineering

London, England

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

Join Intercom as an Engineering Manager and lead the Self-Serve team within Growth Engineering — the group that powers how customers buy, use, and pay for Intercom.

The Self-Serve team owns the end-to-end journey for customers who discover, sign up for, and grow with Intercom entirely through our product — without ever talking to Sales. You’ll lead engineers building systems and experiences that drive product-led growth, helping thousands of AI-first businesses get started with Intercom in minutes.

This is a high-impact opportunity at the intersection of product, engineering, and go-to-market — a place where every experiment and every release can directly move the company’s growth curve.

What will I be doing?

• Lead and grow a team of talented engineers responsible for delivering world-class sign-up, onboarding, and purchasing experiences for self-serve customers.
• Collaborate with Product, Design, Marketing, and Data Science to design, test, and ship experiments that accelerate conversion and activation.
• Define and execute the technical strategy for self-serve infrastructure, balancing fast iteration with reliability and scalability.
• Champion data-driven decision-making , using metrics and insights to prioritize impactful work.
• Drive experimentation velocity , empowering the team to test and learn quickly while maintaining a high bar for quality.
• Mentor and develop engineers , supporting career growth and fostering a culture of curiosity, ownership, and collaboration.
• Work cross-functionally with other Growth teams (Billing, Pricing & Packaging, Order) to create cohesive end-to-end buying experiences.
• Promote a culture of speed, learning, and accountability , ensuring the team moves quickly, safely, and with purpose.
• Contribute to the wider Growth Engineering strategy , influencing how Intercom builds and scales product-led growth systems across the business.

What skills do I need?

The Self-Serve team sits at the front line of Intercom’s growth — shaping how new customers discover and succeed with our AI products.

Your work directly influences how quickly and seamlessly businesses can experience the value of Intercom and Fin.

If you want to work where engineering meets measurable business impact — building systems that define what “AI-first product-led growth” means — Growth Engineering is the place to do it.

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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