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Chatbot & Business Insight - Regional Seller Experience (Contract)
ShopeeDaerah Khusus Ibukota Jakarta, Jawa, Indonesia3 hari yang lalu
Uraian TugasStrong research skills, especially in analyzing external platforms and competitors Ability to transform unstructured data into clear, actionable insights Proficient in data analysis, quality assurance, and competitive benchmarking Detail-oriented with strong analytical thinking Excellent communication and coordination across teams Self-motivated and proactive with the ability to work independently Entry level Contract Project Management, Strategy / Planning, and Product Management Internet Marketplace Platforms and Technology, Information and Internet
Overview
Chatbot & Business Insight - Regional Seller Experience (Contract)
Join to apply for the Chatbot & Business Insight - Regional Seller Experience (Contract) role at Shopee
Responsibilities
- Analyze chatbot transcripts to identify issues and propose improvements.
- Coordinate and monitor sentiment surveys across countries.
- Evaluate chatbot features against global competitors and identify improvement areas.
- Classify historical chat data to build a structured Q&A repository.
- Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
- Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.
Requirements
Seniority level
Employment type
Job function
Industries
Location : South Jakarta, Jakarta, Indonesia
Salary : IDR1,500,000.00 - IDR1,800,000.00
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Regional • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia
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