Sales & Customer Service Representative

We are seeking a high-energy, detail-oriented Sales & Customer Service Representative to act as the primary bridge between our clients and our cleaning teams. This role is about more than just answering phones; you will be the "voice" of our company, responsible for converting leads into loyal customers and ensuring our current clients receive world-class service. You will work closely with and provide direct support to our Office Manager to ensure daily operations run like clockwork.

Key Responsibilities :

• Sales & Lead Management : Respond to inquiries, provide accurate quotes for cleaning services, and follow up diligently with leads to grow our client base.
• Customer Experience : Act as the main point of contact for clients, resolving complaints or service issues with empathy and professionalism.
• Operational Support : Support the Office Manager with scheduling, route coordination, and shift management for our cleaning staff.
• CRM Management : Maintain and update client records, job details, and service history within our system.
• Logistics : Manage last-minute cancellations, rescheduling requests, and the communication of specific work orders to the field crew.
• Administrative Efficiency : Handle invoicing, data entry, and email correspondence to keep the office organized.

Requirements