Quality Control Lead

About the company

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail.

Our first brand ''Somethinc'' was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with >

1M social media followers. Our offline / online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.

Responsibilities :

• Generate / refine SOPs for QC and also lead the end to end QC process in the warehouse for both packaging, finished goods, and other inventories.
• Work with R&D / product development team to determine quality requirement for each product. Set the appropriate AQL for products / suppliers to minimize quality issues while optimizing sample cost.
• Monitor the throughput of QC process and improve it to reduce overall warehouse operation lead time.
• Maintaining documents (CoA, inspection report, etc.) and reserving retained samples.
• Follow up with suppliers for any rejects found, raise credit note to deduct invoice, and collaborate with warehouse team if sorting or return process are required.
• Collect complaints from customers, initiate the troubleshooting / testing, and work with product development team / R&D to resolve any quality related issues. Submit complaint form to suppliers if necessary.
• Initiate quality improvement project while also keeping track of any ongoing quality issues pending resolution.
• Perform quality update / audit to suppliers by examining their manufacturing process, documentation, quality system, storage, product development testing, etc.
• Develop return business process from customers should any recall or exchange products are allowed. Monitor and improve the existing practice to reduce loss or obsolescence.
• Determine product disposition for any return / rejects / damage goods found in the warehouse.
• Publish quality deviation report.

Requirements :

We have a 'CREATED' culture (Collaboration, Responsible, Efficient, Agile, Tough, Extraordinary, Detail). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, who will always learn and do the right thing.