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Front Desk Agent

MERCURETangerang, Banten, Indonesia

6 days ago

Job description

Job Description

Assisting guest for reservation, check-in, check-out process including administration and cashiering following the guidelines and procedures
Provide services and information to guests that are the most accurate and up to date possible, and are delivered in the most meaningful way.
Maintain an excellent reputation for the Hotel by addressing guest complaints tactfully and efficiently
Perform at any assignment or duties given by Superior

Qualifications

Preferably 1-2 years relevant experience in Hospitality Industry

Excellent in communication (English – Bahasa) and customer relation

Computer proficiency and email communication skills

Attention to details, ability to resolve customer issues

Availability to work shifts, including night shift, weekends and holidays

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.

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Front Desk Agent • Tangerang, Banten, Indonesia