IT Product Specialist

Direct message the job poster from VLink Inc

Responsibilities

• Manage development processes and facilitate Agile / SAFe ceremonies within product / dealer teams, while monitoring performance metrics (velocity, burn-down, etc.).
• Remove impediments, resolve dependencies, and enhance team productivity through collaboration with cross-functional stakeholders (Product Owner, IT, Security, Architecture, Infrastructure, etc.).
• Analyze business initiatives, convert them into detailed user stories, functional specifications, and user acceptance criteria.
• Define and document product specifications, including product features, flows, digital screen design, cost-benefit analysis, and benchmarking with competitors.
• Collaborate with IT teams to review and approve prototypes, FSD, SIT, and UAT scripts, ensuring alignment with business needs and compliance requirements.
• Lead digital product development lifecycle from inception to production, overseeing vendor management, integration flow, and successful product delivery.
• Validate test plans / scripts, assist business users during UAT, and ensure smooth production preparation and sign-off.
• Conduct pitching sessions, needs analysis, and contract negotiations to align IT solutions.
• Support post-launch product stability, provide problem-solving assistance to customer care / branches, and maintain up-to-date knowledge bases and documentation.
• Drive business growth by identifying upselling / cross-selling opportunities, while ensuring long-term client satisfaction and SLA performance.

Requirements

Job Details

Location : Jakarta, Indonesia

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