B2B Enterprise Tech Support (ETS) Engineer

B2B Enterprise Tech Support (ETS) Engineer page is loaded## B2B Enterprise Tech Support (ETS) Engineerremote type : On-sitelocations : Wisma GKBI, Jakarta, Indonesiatime type : Full timeposted on : Posted Todaytime left to apply : End Date : July 31, 2026 (30+ days left to apply)job requisition id : R

• Position Summary
• We’re looking for an Enterprise Mobility Engineer who is fluent in business English, excited to work in a fast-paced, agile environment, and will be motivated and passionate about driving tech-forward.
• Role and Responsibilities
• Provide premium IT support & consultation for Samsung enterprise / B2B customers in the Asia Pacific region (Enterprise Tech Support (
• ETS
• ))
• Conduct Log analysis; Dumpstate / Logcat, TCPDump analysis using Wireshark, battery stats, and leveraging Samsung internal analysis apps.
• Risk analysis, operating Salesforce, to minimize downtime and ensure business continuity of enterprise customers, within the required SLAs.
• Provide specified consultation for MDM / UEM (Samsung Knox Manage, VMWare Airwatch, Microsoft Intune, SOTI, Mobile Iron, Blackberry UEM) and the resolution report.
• Provide specified consultation also for frequently used 3rd Party application in Enterprise environment (Windows Certificate, Active Directory, Exchange, Cisco Any connect VPN).
• Provide relevant knowledge update to Enterprise Customers by delivering workshop and training.
• Create in-depth best practices and Knowledge base articles following ETS policy standards
• Skills and Qualifications
• Bachelor's in information technology, Science or related field or equivalent industry experience.
• Min 2 years working knowledge of currently available mobile device management (MDM) and mobile application management solutions (Workspace One, SOTI, Microsoft Intune, Knox Manage, Mobile Iron, etc.).
• Min 2 years of Working knowledge / hands-on experience the design, implementation, and support, troubleshooting on Android mobile.
• Experienced Deploying / Migrating Mobility solutions (MDM / EMM) to Enterprise customers.
• Excellent problem solving, problem resolution & analytical skills.
• A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
• Able to think outside the box in developing and supporting mobile solutions for the enterprise.
• Proven ability to provide detailed technical report to stakeholders.
• Ability to work as part of a team and direct external teams.
• Excellent written and verbal communication abilities in English and Bahasa Indonesia.
• Proactive and ability to work with minimal direct supervision.
• Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.
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